Why You Won't Be Firing All Your CSRs Tomorrow

Why You Won’t Be Firing All Your CSRs Tomorrow with Brigham Dickinson

Our first repeat guest on the show is here and it’s a great conversation.

A year later, Paul has brought back Brigham Dickinson from Power Selling Pros.

Even with AI Voice being all the talk in home service, Brigham’s business focuses on training (human) CSRs.

Brigham originally joined us last year to talk all about turning your call center into a profit center and training CSRs with Power Selling Pros. He’s back this year to discuss how the landscape has changed, including training technicians, and where is AI taking us.

In today’s interview, Paul and Brigham talk about:

  • How we can leverage AI to improve our humans and customer experience.
  • Are we going to be firing all our CSRs soon?
  • Using tools like Rilla and Lace to listen to more calls and better serve our CSRs and Technicians.
  • The 3 things customers MUST feel before making a decision.
  • How can we leverage CSRs to sell memberships (and replacements).
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