Turn Your Call Center into a Profit Center

Turn Your Call Center into a Profit Center with Brigham Dickinson

Brigham Dickinson is the founder and president of Power Selling Pros. At Power Selling Pros, they are known as the customer service training company.

In today’s interview, Brigham and Paul chat about:

  • Turning your call center into a profit center.
  • How to build a career path for your CSRs.
  • How to overcome price pushback as a technician or CSR.
  • What are signs that scream “your CSR’s need training”?
  • How will AI Voice impact CSRs?
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