Kent Boll is a nationally known sales and business coach serving the home service industry. Kent started an electrical company in 2005 where his annual revenue was $100,000 a year. Today he operates a home service company with revenue over $20,000,000 per year doing electrical HVAC and plumbing.
In Kent’s interview with Paul Maskill, he shares:
- The biggest changes to home service in the last 20 years.
- What is Call-by-Call Management? And how to implement it properly.
- Why you no longer need a Service Manager or a Dispatcher.
- Why it rarely works to promote your best technician to an office role.